FAQ & Support

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All your doubts, answered.

You’ll find any assistance you might need in using the DespaQ portal here. Explore our FAQs, or raise a ticket directly with our Support team.
I forgot my login details. Where can I recover my password or username?

No problem. It’s good to remember that your username is the email address that you have used for the registration of your account. If you have forgotten your password, please click on ‘Forgot password’ on the portal login page, where you will need to enter your registered email address for the password reset email to send to.

How can I verify that my document has been sent, received and accepted on DespaQ?

After sending a document, it will be marked with a status. A document status is a property that all documents have, which describes how far along the document is in the process. If a document state is "delivered", you can be assured that it has been successfully delivered to its recipient.

The document status and history are tools to help you clearly see how the process for a document is going. One thing that will be constant throughout this process is that, whenever the other party changes the state of a document, you will receive a notification informing you of this change – as long as you have this option enabled (by default, it is enabled).

And remember, by updating the status of your documents as soon as possible, you will speed up the process, allowing both you and your business contacts to receive your payments faster, and spend less time doing invoicing - allowing you to spend more time actually running your business!

How do I manage my users in the portal?

To manage your contacts please follow the steps below:

1. Log in to your account
2. Click on the "Team" option on the left hand side.
3. You will then be able to locate adding users and managing user access.

How can I keep a local copy of a document?

You can print a copy of a document which has been sent, or you can save a PDF version of it. To do so, open up the document, and then follow instructions below:

On the Document Manager option, click on "Invoice no" to open a PDF version of the document in your browser, which you can print directly. You can also download the PDF version of the document.

How to add or update the information to my DespaQ account?

You can update or edit information pertaining to your DespaQ account, such as company name, address, your own user details, banking details, or even add and remove users. This can be done from the portal menu – just head to Company Profile and update the necessary information required.

I have more questions. Where can I find answers?

We'd love to help. You can contact us at our email - enquiries@despaq.com or give us a call at +6016323 6530. We will get back to you at the earliest.

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